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Tvashtar
Tvashtalker
Joined: 22 Aug 2005
Posts: 1225 | TRs | Pics
Location: The 11th Dimension |
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Tvashtar
Tvashtalker
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 Tue Feb 21, 2012 11:32 am |
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Ordered skis on Feb 6. "In stock"
Got the email confirmation shortly thereafter.
Nothing.
Saturday: I call. "We lost your order. New inventory system. The distributor shows one pair in stock. I'll make sure you get that, plus a 10% discount for your trouble."
Monday: Got an "Order cancelled" email. No call. No apology. No explanation.
Tue: I call. "Sorry. No more skis in stock. We did, in fact, cancel your order."
Thanks Mountaingear.com!
Fortunately, Second Ascent came through with a pair. Should have purchased there first, but I'd already ordered from Mountaingear, so I thought I'd stay with that order. Too bad MG doesn't afford their customers the same respect and consideration.
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
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Tom
Admin
Joined: 15 Dec 2001
Posts: 17890 | TRs | Pics
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Tom
Admin
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Tue Feb 21, 2012 1:12 pm |
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They are a strange outfit. In the past I recall their "free shipping" excluding anything on sale - I never found a compelling reason to shop online there if I had to pay shipping and WA sales tax.
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Tvashtar
Tvashtalker
Joined: 22 Aug 2005
Posts: 1225 | TRs | Pics
Location: The 11th Dimension |
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Tvashtar
Tvashtalker
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Tue Feb 21, 2012 3:11 pm |
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$250 off retail seemed to be a good reason to shop there.
Unfortunately, they lost the order. Then they ran out. Then they told me they hadn't run out, and everything was on track. Then they cancelled my order without explanation or any form of personal notification.
Lesson learned. Really shoddy outfit.
Avoid.
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
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Dayhike Mike
Bad MFKer
Joined: 02 Mar 2003
Posts: 10955 | TRs | Pics
Location: Going to Tukwila |
Backcountry.com seems like a great outfit. Friendly knowledgeable staff on the phones as well.
Altrec.com also does a good job.
Both offer no tax, free shipping, and a 100% guaranteed return policy.
Don't forget to use FatWallet.com when ordering from either.
"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke
"Ignorance is natural. Stupidity takes commitment." -Solomon Short
"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke
"Ignorance is natural. Stupidity takes commitment." -Solomon Short
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Tom
Admin
Joined: 15 Dec 2001
Posts: 17890 | TRs | Pics
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Tom
Admin
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Tue Feb 21, 2012 5:39 pm |
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Dayhike Mike
Bad MFKer
Joined: 02 Mar 2003
Posts: 10955 | TRs | Pics
Location: Going to Tukwila |
Damn. Nope, you're right. Mea culpa...
Backcountry's the place to be, then...
"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke
"Ignorance is natural. Stupidity takes commitment." -Solomon Short
"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke
"Ignorance is natural. Stupidity takes commitment." -Solomon Short
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Malachai Constant
Member
Joined: 13 Jan 2002
Posts: 16121 | TRs | Pics
Location: Back Again Like A Bad Penny |
I have had good results with backcountry.com.
"You do not laugh when you look at the mountains, or when you look at the sea." Lafcadio Hearn
"You do not laugh when you look at the mountains, or when you look at the sea." Lafcadio Hearn
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Tvashtar
Tvashtalker
Joined: 22 Aug 2005
Posts: 1225 | TRs | Pics
Location: The 11th Dimension |
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Tvashtar
Tvashtalker
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Tue Feb 21, 2012 6:33 pm |
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I've bought from everybody at this point and never had a problem like this.
A few minor snafus here and there.
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
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HitTheTrail
Member
Joined: 30 Oct 2007
Posts: 5479 | TRs | Pics
Location: 509 |
| Dayhike Mike wrote: | | Backcountry.com seems like a great outfit. Friendly knowledgeable staff on the phones as well.
Altrec.com also does a good job.
Both offer no tax, free shipping, and a 100% guaranteed return policy.
Don't forget to use FatWallet.com when ordering from either. |
Campsaver.com out of Utah also charges no sales tax and seems to be right on top of customer service.
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EJ
Member
Joined: 02 Oct 2009
Posts: 248 | TRs | Pics
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EJ
Member
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Wed Feb 22, 2012 12:27 am |
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I bought my splitboarding bindings from MGear because they were the only ones who had them in my size at the time. Included in the package was a Schick razor. No kidding. I've gotten free granola bar samples with gear packages before, but never a razor. It was weirdly random.
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Tvashtar
Tvashtalker
Joined: 22 Aug 2005
Posts: 1225 | TRs | Pics
Location: The 11th Dimension |
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Tvashtar
Tvashtalker
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Wed Feb 22, 2012 8:46 am |
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I got a very friendly message and apology from Paul Fish, President of Mountaingear yesterday. He's aware of these issues and they are working to rectify them through training, etc. We had a nice, productive exchange.
That's all you can ask of anyone, so I'm good with it.
End of rant.
Pat
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
"We are, all of us, in the gutter, but some of us are looking at the stars." - Oscar Wilde
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tigermn
Member
Joined: 10 Jul 2007
Posts: 9242 | TRs | Pics
Location: There... |
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tigermn
Member
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Wed Feb 22, 2012 9:10 am |
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I'm curious did he see/hear about the negativity on NWhikers and contact you or how did that conversation come about?
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Yana
Hater
Joined: 04 Jun 2004
Posts: 4212 | TRs | Pics
Location: Out Hating |
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Yana
Hater
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Wed Feb 22, 2012 9:39 am |
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Interestingly enough, our (nwhikers) newest member is Paul Fish. Coincidence?
PLAY SAFE! SKI ONLY IN CLOCKWISE DIRECTION! LET'S ALL HAVE FUN TOGETHER!
PLAY SAFE! SKI ONLY IN CLOCKWISE DIRECTION! LET'S ALL HAVE FUN TOGETHER!
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ChrisSJI
Member
Joined: 23 Jun 2008
Posts: 361 | TRs | Pics
Location: San Juan Island |
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ChrisSJI
Member
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Wed Feb 22, 2012 10:24 am |
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Given his website is mountaingear.com, I think not.
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Dayhike Mike
Bad MFKer
Joined: 02 Mar 2003
Posts: 10955 | TRs | Pics
Location: Going to Tukwila |
I'm good with that. I'd much rather have a responsive or proactive business than one that simply ignores an issue and hopes it goes away. Shows some measure of concern / care.
"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke
"Ignorance is natural. Stupidity takes commitment." -Solomon Short
"There is only one basic human right, the right to do as you damn well please. And with it comes the only basic human duty, the duty to take the consequences." -P.J. O'Rourke
"Ignorance is natural. Stupidity takes commitment." -Solomon Short
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